Shipping policy

Garden Co Shipping Policy

While many of our products ship for free to most postcodes, in order to keep our product pricing as low as possible, we sometimes need to charge a small shipping fee. The fee is dependent on the product itself and your postcode. To get the most accurate shipping quote please use the calculator provided at checkout.

As always, if you have any queries at all, please contact our team for assistance.

We dispatch orders as quickly as possible so you can enjoy your new outdoor addition sooner. Products are carefully packaged for safe delivery across Australia.

If our usual carrier is unable to deliver to your postcode, our friendly team is happy to help arrange an alternative. Just get in touch and we'll find a solution that works for you.

Fast Australia-Wide Shipping

At Garden Co, we proudly ship products to customers across Australia using a network of trusted national courier partners.

Our goal is to deliver your order safely, efficiently, and at the best possible value.

Order Processing

Orders are typically processed within 1–2 business days after payment has been received.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please note that dispatch times may be longer during peak periods, public holidays, or due to unforeseen circumstances.

Delivery Timeframes

Delivery times vary depending on your location and the size of your order.

Typical delivery estimates are:

  • Metro Areas: 2–7 business days
  • Regional Areas: 3–10 business days
  • Remote Areas: May take longer

These timeframes are estimates only and cannot be guaranteed.

Tracking Your Order

Once your order has been dispatched, you will receive tracking details so you can monitor your delivery progress at any time.

Depending on your location and the product purchased, deliveries may be made by one of our trusted courier partners.

Authority to Leave

Some courier services may leave your parcel in a safe location if you are unavailable at the time of delivery, while others may require a signature or redirect the parcel to a collection point.

Delivery procedures are determined by the courier handling your shipment.

PO Boxes

Some products and courier services cannot be delivered to PO Boxes. Where possible, we recommend providing a residential or business street address to avoid delays.

Remote & Regional Areas

While we strive to offer Australia-wide delivery, some remote or regional postcodes may be unavailable for certain products due to carrier limitations. If your postcode cannot be serviced, our customer service team will contact you promptly to discuss available options or arrange a full refund.

Incorrect Shipping Address

Please ensure your delivery address is correct before completing your purchase. Once an order has entered processing, changes may not always be possible. Incorrect address information may result in delivery delays or additional shipping charges.

Lost or Damaged Deliveries

If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible.

To assist with our investigation, please provide:

  • Your order number
  • Photos of any damage (where applicable)
  • A brief description of the issue

We will work with the courier and our fulfilment partners to resolve the matter as quickly as possible.

Delivery Delays

While we make every effort to ensure timely delivery, delays can occasionally occur due to factors beyond our control, including:

  • Extreme weather events
  • Natural disasters
  • High seasonal demand
  • Transport disruptions
  • Courier network delays

We appreciate your patience and will keep you informed should significant delays occur.

Questions?

If you have any questions regarding shipping or your order, please contact the Garden Co customer service team. We're always happy to help.